Managed Services

Providing services to help keep your business running smoothly.

We provide the hosting environment, physical assets, specialist skills, tools and technology to commission and run the IT applications that keep your business going.

Our customers realise the benefits of these systems, while SFW manages the infrastructure and multiple skill sets needed to support modern applications.

The business advantage of our approach is threefold:

Firstly, the customer does not need to invest in any of the infrastructure, specialist skills and software licences needed to deliver this level of availability, performance and security
Secondly, by utilising both global efficiencies and sophisticated software tooling we are able to economically deliver the latest in management, monitoring and security monitoring on a 24 x 7 basis
Finally, SFW assumes overall responsibility for the service, managing all parties involved and resolving any inter-supplier conflicts which may arise. This saves the client significant management time and ensures there is always a single clear point of ownership.

The principal services we supply are:

Web Hosting of dedicated server clusters for your applications, including equipment, and licence supply.

Remote Monitoring and Operational Support to provide a secure and stable environment for applications to run continuously.

Applications Support includes 2^nd and 3^rd level support covering operational help, bug fix, data repair, essential maintenance and systems enhancements.

The support services are delivered to a comprehensive and detailed Service Level Agreement (SLA) which clearly sets the standards of supply, how these services will be managed, key service metrics, such as systems availability and response / fix times for service requests, along with reporting arrangements.