Whatever infrastructure is provided, it is of little practical use unless the applications which are deployed on it are stable, responsive and can be adapted to keep up with changing users and functional requirements.
If systems fail, the support of a partner who is capable of quickly diagnosing and fixing the problem is essential.
SFW provides a comprehensive Applications Support service on a totally outsourced basis. This ensures:
- There is timely 2nd or 3rd line help and assistance for operations staff and administrative users.
- There is the capability to fix any latent bugs or make enhancements in set timescales and without the need for familiarising staff and the resultant delay this causes.
- Any interruptions to applications availability, such as a database corruption or failed transactions, are quickly resolved.
- There is technical expertise available to re-configure or restart the application as operational necessity dictates.
- There is the capability to undertake routine administration tasks, training and further skills transfer should the client wish to take over this support.
- There is a dedicated off-site support and development environment where problems may be safely investigated away from the production system and new releases prepared and tested.