Microsoft Dynamics CRM 2011 is a cost effective, scalable system for customer relationship management. It is easy to use, very flexible and is easily integrated with commonly used Microsoft applications.
Microsoft Dynamics CRM 2011
The latest version of Dynamics allows you to combine familiar Microsoft Office applications with powerful CRM software to improve marketing effectiveness, boost sales, and enrich interactions with customers. Microsoft Dynamics CRM gives business professionals access to customer information through a familiar Microsoft Outlook experience which helps ensure rapid user adoption and fast results.
Alternatively, with Microsoft Dynamics CRM Online, powerful CRM software can be delivered as a cloud service from Microsoft. This enables your staff to access the system from practically anywhere, while you have the benefit of predictable pay as you go pricing and a financially backed service level agreement (SLA).
Dynamics CRM uses the power of Microsoft SQL Server which provides enterprise-ready technology for high levels of performance, availability and security. It applies relevance to documents and information to organisations and contacts, as well as projects and subjects. This means that finding a critical piece of information, managing contacts moving between organisations or managing and accessing internal documents can be done simply, effectively and quickly.
The benefits for your organisation of Dynamics CRM 2011
Marketing managers can maximise marketing spend Microsoft Dynamics CRM will improve your organisation's marketing effectiveness. Your marketing team will have flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking and insightful analytics to improve their marketing effectiveness.
Sales teams will win more deals Your sales staff will spend more time selling and less time on administrative tasks with Microsoft Dynamics CRM. They can take advantage of full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts to drive increased sales output and higher close rates.
Customer Services will delight customers You can provide compelling customer service experiences that build customer loyalty with Microsoft Dynamics CRM. The technology will empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.
Extended CRM will optimise relationships with all parties - customers, suppliers and partners The inherent flexibility and extensibility of Microsoft Dynamics CRM will maximise the value of all relationships. You can create custom business applications and industry solutions without compromising on capabilities, budget, or delivery time from within Microsoft Dynamics CRM.
Case Management and Workflow
The case management and workflow capabilities of Dynamics CRM make it particularly useful for many public sector organisations.
All organisations are driven by processes and procedures and this system gives you the ability to programme in yours, whether it's the way in which you approve acquisitions or managing a dispatch procedure with multiple sign offs. MS Dynamics allows organisations to manage their processes within the system - for example approval workflows can be tailored to an individual organisation's needs so end-to-end processes can be implemented, tracked and managed within a single system.
When combined with the ability to handle complex case flows the power of CRM is genuinely unending.
How can SFW help?
SFW has experience of delivering solutions based on Microsoft Dynamics including CRM solutions using the latest Dynamics CRM 2011. SFW’s expertise and experience in CRM means that we can ensure that your CRM solution is tailored to your business and relationship management requirements.
For a discussion on how Microsoft Dynamics CRM could help your organisation or foir a free trial, simply complete this short form or call 01483 722219.