Usership and Ownership
A website or portal is a living, breathing entity which requires regular attention for it to stay fresh and relevant to its audience and maintain its usership. It is now fundamental to include content management tools so that simple updates can be made without intervention from technical specialists. However, there is now the opportunity to devolve ownership further than a single group, across an entire organisation, making the user the owner. This devolved responsibility for content, when managed correctly, can improve not only the timeliness of information but also dramatically increase site usage, adoption, productivity and revenue.
Keeping it simple
Obviously, the key to any successful digital entity is to ensure that it is simple and intuitive to use and that the messages communicated are coherent, and don’t contradict themselves. This simplicity is no mean feat and involves, amongst other things, defining user behaviour, information flow, structure and architecture.
But, success comes from knowing and delivering for just two elements : your intended audience and your business purpose.
For more information on how SFW can help your organisation achieve success in a web and portal environment contact us