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Customer Relationship 
and Case Management

Dynamic CRM
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Implementing solutions with Dynamics CRM

Good relationship management allows organisations to streamline their approach to marketing, sales and customer service. Effective management of these activities can reduce costs and increase profitability by organising and automating processes that enable efficient and proactive management. The Microsoft Dynamics Customer Relationship Management (CRM) solution enables organisations to optimise and enhance their effectiveness in these areas, and interact with their customer base using powerful social engagement tools.
With extensive experience of delivering Dynamics CRM solutions and following best practices, our CRM experts support the full implementation lifecycle – providing advice and guidance from the solution envisioning phase, where the most appropriate solution and approach is defined, through to final operational use. We bring together content, process and people into flexible technical solutions designed for better outcomes. SFW offers advice, implementation and an application managed service to meet all your needs.
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Dynamics CRM-based solutions that streamline business processes across sales, service and marketing:

Products and Services

Utilise SFW’s proven delivery services to realise the benefits of Dynamics CRM:
1. Dynamics CRM Suitability Assessment
2. Current State Analysis
3. User Need Identification
4. Future State Definition
5. Implementation Planning
1. Microsoft Partner Consultancy
2. Proof of Concept Builds and Evaluation
3. Architecture Definition
1. Microsoft SureStep Management
2. Agile End-to-End Solution Build
3. Deployment Planning
4. CRM Upgrades
5. Migration to CRM-Online
1. Take-on and Management
2. Hosting
3. SLA-based Support
4. Cloud Service Provider


Practice Lead:
Christian OliverChristian Oliver

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Delivery expertise for the entire application lifecycle

Across each of our business practices we support your applications end-to-end, from discovery and design to development and management.

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