Surrey Police see the benefits of online services for victims of crime and community volunteers
Online services are easily accessible via mobile and desktop devices
The Surrey Police e-Business programme works alongside the wider national e-Commerce programme and aims to improve citizen engagement in line with the government’s Digital by Default approach. It supplements traditional channels such as telephone and paper with 24/7 citizen-focused digital services delivered through a variety of devices on a robust, supportable platform.
New services help members of the public to communicate with Surrey Police more easily and reduce the effort involved in reporting and updating incidents:
Improved service to victims of crime and reduced demand on the contact centre
- Internet-facing digital services which exchange information with police systems via a secure platform
- Online crime reporting for non-emergency incidents
- Online diary to maintain a log of events for ongoing incidents (e.g. anti-social behaviour)
- Officer booking for sending invitations to victims of crime to book a visit with an officer
- Community speed watch to enable approved volunteers to input data on speeding motorists gathered at the roadside, which subsequently generates warning letters to registered keepers
The features and benefits of the new online platform are substantial and include:
- Improved service for citizens in terms of ease of interaction and convenience, resulting in higher satisfaction and confidence in the Police.
- Reduced ‘avoidable contact’ in the contact centre as service take-up increases, enabling more time to be spent on serious crime and making cost savings to meet the challenge of budget cuts.